Questions & answers
Your questions.
Our answers.
For perfumeries and brands. And for your first discovery.
For perfumeries & brands
Who is TrueScent for?
For independent perfumeries and fragrance brands, in store and, in future, in webshops too. Together we shape how TrueScent is used, to suit your offer and the people who discover it.
How does TrueScent work in store?
Customers can start on their own or have you accompany them. Advice is never a must. Favourite fragrances, wishes and budget help with the choice, and recommendations come from your range.
What do you need to get started?
To get started, we set up your range. No connection to your till, stock system or CRM is needed. Your team clarifies which sizes are currently available.
Will TrueScent also be available online for brands and webshops?
TrueScent will also be available online with partners and in brand webshops. What exactly is possible depends on the partner. We will announce the partners and their launch under Locations & launch.
What are the terms?
We agree the terms together, tailored to your shop, your brand and your webshop. Tell us about your fragrances – the easiest way is the contact form.
For you
Do I need to know about perfume?
No. Favourite fragrances or your own words are enough to start. You can use TrueScent on your own. In store, the team will help if you’d like support.
Can I use TrueScent for a gift?
Yes. In gift mode, the preferences of the person receiving it and your budget come first.
Can I get a recommendation on this website?
This website shows you how TrueScent works. You get personal recommendations from our participating partners: in store, on your own or with support, and soon also online with partners and in brand webshops. What exactly is possible depends on the partner. Where you can start is listed under “Locations & launch”.
What is in my scent profile?
It captures your preferences and the matching recommendations and explains why a fragrance suits you. In store, you can take your profile to your phone by QR code.
Do I need an account or an email address for that?
You need neither to receive your profile by QR code. Information on availability and deletion is on the profile page.
Are all suggested fragrances in stock in the shop?
The selection is based on the range on file. Whether a particular size is currently in stock, the team in the shop can tell you.
Does TrueScent replace advice in the shop?
With TrueScent you can discover suitable fragrances on your own. If you’d like support in the shop, the team can pick up on your preferences and recommendations.